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Privacy Policy

Effective since · Proximity Health

How Proximity Health collects, uses and protects your personal data and health information.

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Addendum

Third-party services, recorded consultations and retention

Effective since September 4, 2026 · Supplements the policy above; it does not replace it.

Third-party services that receive your data

Proximity Health relies on a small number of outside providers. Each receives only what it needs.

OpenAI — the Prox assistant, and consultation reports

When:
When you ask Prox a question or open your Health Tips; and, for a recorded teleconsultation, to transcribe it and draft the report.
What is sent:
The text of your question and the recent messages in that conversation. If — and only if — you turned it on from your profile: your age, your gender, and the names of your recorded conditions, medications, allergies and surgeries. That sharing is off by default and can be turned off at any time. For a recorded consultation: the consultation audio, then its transcript.
What is never sent:
Your name, your address, your email address, your phone number, your account identifier.

Daily — video calls

When:
During a remote consultation.
What is sent:
Your audio and video, and the name shown in the room. If the consultation is recorded, the recording is held by Daily until the practitioner has reviewed the report; it is then deleted.

Africa's Talking — SMS reminders

When:
The day before a scheduled appointment.
What is sent:
Your phone number, the practitioner's name, and the date and time of the appointment.

Resend — email

When:
Account verification, appointment confirmations and reminders, support requests.
What is sent:
Your email address, your first name, and the content of the message concerned.

Paystack — practitioner subscriptions

When:
Practitioners only. Patients never pay through the platform.
What is sent:
The practitioner's email address and the amount due. Card details are entered on Paystack's own pages and never pass through Proximity Health.

Google Firebase — hosting and authentication

When:
At all times.
What is sent:
Your account, your medical record, your appointments and your messages are stored there.

OpenStreetMap (Nominatim) — address lookup

When:
While searching for a practitioner by location.
What is sent:
The address text you type. It is not linked to your account.

Recorded consultations

A remote consultation is recorded only if you explicitly agree. The practitioner asks, you answer, and recording cannot begin before you have agreed. No box is ticked in advance.

You may refuse: the consultation still takes place. While recording, a red banner is visible to both of you.

The recording is transcribed automatically, and a structured report is drafted from it. That report is never released to you automatically: the practitioner reads it, corrects it, and it is their validation — and nothing else — that makes it visible to you. You never see the raw transcript; only the practitioner can read it.

The video is deleted as soon as the practitioner has validated or discarded the report. The transcript is kept with the appointment, and is destroyed if you delete your account.

How long we keep your data

  • If you delete your account, your profile and your medical record are deleted immediately, along with any documents you uploaded.
  • Your appointments are cancelled, but remain visible to the practitioners you saw: they need their own consultation history.
  • The transcripts of your teleconsultations are deleted along with your account.
  • Your conversations with Prox and your messages with a practitioner are kept for as long as your account exists.
  • An email verification link expires after one hour, or as soon as it has been used.

Questions about any of this? Write to support@proximityhealth.org

Questions about this document? Write to support@proximityhealth.org